customer service - TechAvenue

Complete IT management

As your hands-on IT partner, we do all the heavy lifting in your IT environment, giving you the time and confidence to focus on growing your business.

Helpdesk and support

We provide near-instant support, practically eliminating any form of waiting time. We ensure that IT experts pick up your call in few minutes and actively attempt to resolve the issue right on the call, without any tickets.

Of course, if we can’t solve your issues remotely, we will be at your office in no time, because we are local to you. What’s more, we do all this with the perfect blend of cheerfulness and excellence – like nothing you have experienced before.

happy client - TechAvenue

Proactive maintenance

Rather than wait for an IT problem to come up, we proactively ensure that your systems are running optimally at all times. By consistently cleaning and updating your computers, they have a longer lifespan, operate faster, and keep your staff happy and productive.

This way, you have little to no reason to call or see us, because everything works so perfectly. And when you do need to reach out, most of the time, we are already proactively working to fix the situation.

Status monitoring

We understand your IT to a ‘T’ and will inform you whenever something requires your attention.

Whether it is hardware depreciation, employee behavior or possible efficiency gains; we keep you in the loop.

We utilize ‘EDR: Endpoint Detection Response Technology’, which maps a team member’s regular activity and informs us when outlier events occur.

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“Quick to respond in an emergency”

“TechAvenue now monitors and manages our systems and is transparent with keeping us informed on any issues that arise and quick to respond in an emergency, which gives me great comfort as a business owner. I appreciate their availability and response time to resolve issues when they arise.”

Cyber security & anti-virus

Many businesses are purely digital. Imagine if your data was lost, or worse, stolen… It happens more often than you think. Whether it is an outside attack, or internal corruption, we ensure your mission critical data stays 100% bulletproof.

We provide the Most advanced anti-cyber-attack technology on the market, from phishing protection to dark web monitoring… complete with onsite training to reduce human errors.

Businesses get destroyed in minutes, we prevent that for you

It takes 10 years to build a business and just 1 clever hack to corrupt all its data. The dark-web makes buying an attack as easy as going to the supermarket. Don’t risk it. We can protect you.

Data backups & disaster recovery

What happens in case of a fire, flood, or hurricane? Data is crucial to running your business, but is also very fragile. Every organization needs fail-proof back-ups in multiple geographic locations.

We help keep you prepared for anything… While others are trying to figure how to stay afloat, you’d be thriving.

  • Data is stored on various locations, while keeping in mind any legal restrictions, such as imposed by the GDPR
  • We execute ‘backup restore tests’, to ensure you do not experience any unpleasant surprises
  • We include backups for your services providers, such as Microsoft 365

Core IT Services

Is your computer moving slowly, groaning in pain and dragging its feet? It could have picked up a virus or other type of malware while you were surfing in cyberspace. With a spin through your hard drive, we’ll identify and correct the problem.

Want to break your Ethernet shackles and embrace wireless?  Having issues getting connected to a wireless router? Maybe you just need it secured? We can help get a new or existing network up and running, and confirm proper system security to protect your personal information from prying eyes.

Is your data randomly saved all over the place?  We can help get that straightened out and guide the development of future filing systems to guarantee data is in its proper locations.

Do you have more than one device… iPhone, iPad, Mac, PC… and more? Are all those tools in sync? We can help get everything on the same page, no matter which device you have on hand.

Over 200 billion emails are sent each day! Do you feel overloaded by the number that land in your in box? Let us teach you how to manage your account like the pros. We’ll share strategies about reading and processing email effectively, so that you can be more productive.

Away from the office?  Need access to either your files or computer? We can help setup a solution where you never have to worry about not having access to anything.  Everything will be an internet connection away.

Ensure you get the most from your home entertainment system.  We’ll hood up, network, and troubleshoot your high tech gadgets and gizmos.  Your job?  Sit back, relax, enjoy.

iCloud, Gmail, Yahoo, AOL… etc. Too many accounts means your contacts and calendar could be all over the place. Don’t let that happen We can help!

Whether it’s a lightning bolt or a spilled cup of coffee, you never know when your computer is going to get fried. Take preventative action to keep all data safe and secure.

Does your business need an exchange service? If so, we can direct your business in the direction that works best for you.

We will hook you up. Schedule an appointment and one of our technicians will come to your location to setup any Mac or PC. We can service most major brands and can handle almost any computer-related repair whether it’s under warranty or not.

Have hard drive problems?

Missing data?

Don’t know where to turn?

We can help. We’re partnered with Salvage Data as a local “Authorized Reseller” to offer fast and certified secure data recovery.  Click on the banner below and we’ll walk you through the process of getting that most critical data from the failing storage device and back on your computer.