SUPPORT INFORMATION
Pricing for Residential | Small & Medium Busineses
Our certified, reliable techs provide onsite and remote Mac/PC Home & Business computer technical support in Los Angeles & Atlanta surrounding areas.
Managed Cyber Protection Powered by Malwarebytes
Keep your devices and servers safe with advanced cyber defense powered by Malwarebytes, integrated with our systems. Protect your computers and servers against threats such as viruses, Trojans, rootkits, spyware, ransomware, as well as zero-day exploits. Get next-gen cybersecurity that not only searches for known signatures of known threats, but uses machine learning to detect, isolate, and remediate zero-day attacks unknown to respective software vendors and traditional endpoint protection solutions.
- Endpoint Protection
- $85.99
Per Year, Per Computer - Complete Protection
Protect your devices against viruses, spyware, ransomware, zero-day exploits, Trojans, rootkits, and more. - Lightweight Agent
Keep your computers protected, without compromising performance. - Mac & PC Support
system alerts sent to technicians - up to 20% Discount
with a Managed Solution Package
- Malware and zero-day exploit protection
- Machine learning to detect behavioral patterns
- Seamless integration with our systems for quick deployment
- Behavioral Monitoring – Enterprise-grade detection that employs machine learning technology to spot anomalies, such as brute-force attacks.
- Isolation Modes – Specific modes to isolate threats and keep them from spreading.
- Ransomware Rollback – 72-hour ransomware rollback for Windows workstations, eliminating ransom payments and data loss.
Managed Solution Terms
Each appointment has a standard 30-minute minimum, plus mileage if visiting on-site.
- Increments will bill every 15 minutes after the first half-hour.
- Warranty is Valid 48hrs
- Free 30 minutes support per referral
- NO deposit required for Remote Support Services
Monitoring & Asset Management Packages
- Managed Home Solutions (MHS)
- $19.99
Per Month (2) Computers - 24/7 System Montoring
- System Health Checks
completely monthly for 15mins - Complete Automation
system alerts sent to technicians - 10% Discount on Endpoint Protection
- Managed Business Solutions (MBS)
- $29.99
Per Month (2) Computers - 24/7 System Montoring
- System Health Checks
completely monthly for 15mins - Complete Automation
system alerts sent to technicians - 10% Discount on Endpoint Protection
Remote Backup
- Backup & Restore
- $2.50
Per GB for 50GB - Remote Restore
- Easy Deployment & Remote Activation
- Cloud Backup
- Secure Backup
Cloud Based Backups
Backup can be deployed and activated remotely. Your backed-up files can be restored remotely from anywhere and at any time. (per GB
- Increments will bill every 15 minutes after the first half-hour.
- Warranty is Valid 48hrs
- Free 30 minutes support per referral
- NO deposit is required for Remote Support Services
FAQ
What are the package benefits?
As an option for ease of billing, remote and FREE email support, we offer a six-hour pre-paid package at a small discounted rate on both packages (s). One of many key benefits for the packages is that the PAY-AS-YOU-GO rate(s) does NOT include remote, or email support. With this option, we will provide reduce the appointment time to 30-minute minimum visits, versus the standard 1-hour minimum.
If your computer running slower than usual, crashes unexpectedly or is otherwise unstable, you may be in need of some basic computer maintenance. Here at TechAvenue, we understand that sometimes staying up to date with the computer needs may sometimes be overwhelming, but still very important since we rely so much on the devices now in days. We want to help you stay on top of that, It’s automatically is included in our package and allows you to not have to worry about staying on top of this task because it’s monitored daily, and reviewed every month!
Wait! There are even more benefits, or our package also includes remote support: Get help fast with our Internet-based remote support. Call us, and or book an appointment and one of our friendly staff will walk you through the simple process of accessing your computer. We can quickly diagnose and fix your problems. We also provide rapid onsite service when required. We have technicians available on-demand for you to get the support you need.
What services are included in the packages?
Each package comes with 6hrs of “On-Site and Remote Support” hours, and 30mins a month used for “health checks” only. On-Site or Remote support hours will renew at the 6hrs discounted hourly rate per package once the hours are used up.
System Health Checks: All systems are being monitored daily, and once a month the systems & reports are reviewed by a technician. There will be an appointment scheduled with the client to ensure the systems are on for review. PC Users: We Will have Antivirus & Malware protection included in the packages. Mac Users: Is recommended to purchase CleanMyMac, to help insure the health checks are monitored successfully.
What if I have more than two computers?
Want to Order, or Need More Info?
We’re here to help your business become more proactive about your technology. If you have any questions about the information on our monthly service agreements, we will be more than happy to help. Also, do you have more than 2 computers. Let us know to determine pricing.
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Remote Support
