These terms and conditions outline the agreement between TechAvenue Group LLC (referred to as “TechAvenue”) and the customer for the provision of IT services for the equipment covered under this agreement. By accepting the services, the customer agrees to adhere to the following terms and conditions:
1. Scope of Service:
TechAvenue shall provide labor for adjustments, repair, and replacement of parts required due to normal use of the equipment. However, any damage to the equipment or its parts arising from misuse, abuse, negligence, or causes beyond TechAvenue’s control will not be covered. Additionally, TechAvenue reserves the right to terminate this agreement if the equipment is modified, damaged, altered, or serviced by personnel not employed by TechAvenue or if unauthorized parts, accessories, or components are used.
2. Service Hours:
Service calls will be performed during TechAvenue’s normal business hours, which are from 9:00 am to 5:00 pm, Monday to Friday, excluding holidays. Service calls outside of these hours may incur additional charges.
3. Covered Services:
This agreement entitles the customer to receive unlimited labor and transportation for the equipment covered. However, it does not include computer and copier parts, which shall be billed separately.
4. Exclusions:
This agreement shall not apply to any equipment that is no longer located at the customer’s specified location or is damaged due to accident, abuse, misuse, theft, neglect, acts of third parties, fire, water, casualty, or any other natural force.
5. Changes and Alterations:
Any specification changes, alterations, boards, or attachments to the equipment made during the course of this agreement shall be communicated to the customer by TechAvenue. TechAvenue reserves the right to terminate this agreement if it deems such changes, alterations, or attachments impractical to continue servicing the equipment.
6. Non-Assignment:
The customer shall not assign or transfer this agreement to any third party without the prior written consent of TechAvenue.
7. Governing Law:
This agreement shall be governed by and construed in accordance with the laws of the jurisdiction where TechAvenue is located.
By accepting the services provided by TechAvenue, the customer acknowledges that they have read, understood, and agreed to abide by the terms and conditions set forth in this agreement. Any violation of these terms and conditions may result in the termination of the services provided by TechAvenue.
